Frequently Ask Questions about eBike Repair Service

Yes, our technicians are skilled in doing ebike repairs for all types of ebikes, including electric scooters and mobility scooters. However we might not be able to do electrical ebike repair if your unit is heavily modified.

Absolutely, from ebike battery issues to motor malfunctions, we can tackle all major ebike repair jobs. Major jobs may take longer to fix. Drop us a Whatsapp to get a quote!

Yes, we provide ebike tyre change, refer here for more details.

Yes, we offer ebike tuning and alignment. Some ebike servicing packages that we have are included while specific ebike repair may not be included. Simply let us know if you need it included!

Yes we can, however at the availability of the parts. Some older models may have a scarcity of parts; which in that case it will cost much more than newer models.

Simply whatsapp our store or use the scheduling tool on our website to arrange a pick-up time.

A small fee applies for the pick-up service, depending on your location relative to our shop.

We currently offer pick-up services anywhere within Singapore.

Ensure your ebike is clean and accessible; remove any personal items before pick-up and secure your key and charger on the ebike.

Please contact us as soon as possible to reschedule to avoid additional cost, generally we allow rescheduling for free within 24-(working)hours or you can arrange a secure location to pick up the ebike without needing your presence.

Costs are based on the type of ebike repair, parts needed, complications of work and labor hours.

Yes, we provide a detailed estimate after initial diagnostics so you can approve the costs before we proceed.

We accept cash, credit/debit cards, and PayNow.

All ebike repairs come with a standard 1-month warranty that covers manufacturing defects on parts and workmanship.

We allow the use of the Eko Wheel-points during your ebike repair and ebike servicing as a form of incentive.

Most common ebike repairs that are mechanical based are completed within one to two hours, depending on the complexity.

Yes, for simpler tasks like ebike tyre change or ebike brake pad changes, you can wait in our store and sip a cuppa.

We’ll try our best to forecast before you commit your ebike repair for an informed decision. Should it be an out-of-norm requirement; we will inform you of the expected wait time and cost if specific parts need to be sourced.

Yes, expedited services are available for an additional fee; let us know!

We will keep you updated throughout the process and ensure minimal inconvenience.

All our technicians are to undergo apprenticeship with senior technicians and approved before they are allowed to independently handle your ebike repair.

We use only high-quality, manufacturer-approved parts for all ebike repairs.

Our customer service team is generally available via Whatsapp during operational hours.

We are open from 11 AM to 9 PM on weekdays and from 11 AM to 7 PM on Saturday. Operational hours may change during PH and are announced on our socials and Google Buisness.