Would give zero stars if possible.Purchased a Mobot Leader from them in January (deposit paid) and eventually received in February. Since then, no end of issues.The first bike, the folding mechanism snapped open on my ride home whilst on a 4 lane road. Replacement was ordered and arrived mid Feb. Brakes on were given to me in a dangerous condition and had to be fixed.Returned in March due to continuing brake issue and a constant creaking (turns out the mechanism was once again an issue). At that point I’ve given up and handed it back, requesting a refund.I’ve been offered two solution:- $1000 (purchase price was $1500)- Replacement bike (original model not available and too tall to fit othersNeither solution is acceptable and I have constantly been requesting a refund and have still not received. I do not think this is unreasonable given the multitude of issues, delays, time spent sitting in their shop waiting for fixes and time spent requesting refunds.Will update this once a resolution has been reached but I am so tired of asking them for a refund for goods that have not been delivered in the expected manner.

Mark Magno

09:02 02 May 23

Bought my Mobot Leader ebike in the Eko Life (Clarke Quay) branch. Awesome people who assisted me to learn all information regarding how to operate the ebike.

James Rozario

07:42 22 Mar 23

I was serve by Mr Mike Foo n fellow colleagues Zai and Austen,. In a very professional friendly n humble excellent service,they go the extend extra mile to really assure customers satisfaction,.and anyone out there if u are looking for Mobot E bike @37 Hong Kong St u will have no regrets 😉

ham aisah

09:10 29 Dec 22

in a matter of facts tht ive had it with the waits n delays in set of being pre order n all tht. but in the end, it please and ease me down with u guys whom very much accomodating patience n very well,, pretty professional., such a great honour to deal it with u guys. i cnt appreaciate enough.

Hyrudin Jufri

11:32 25 Nov 22

Bought the PMA for our old man &was served by Mike.His service was superb excellent.He's very friendly & really patient with all our queries. From the day we query to purchase until after delivery, he still checking with us on the PMA if we have any problem. He even go to the extra by taking few videos to show our old man how to operate..it's a wow wow service I should say. Dear company, please gave Mike a token of appreciation for his extra mile service which he really deserve it for his good customer service. We strongly recommend whoever had an interested to purchase, go & look for Mike. You will not regret to purchase from him. We are looking forward to purchase another product on future.Well done Mike and keep it a good job 👍

Ivan Ho

12:52 17 Oct 22

Good service from brother Mike, he follow thru my request for eco drive black with my favourite no. And give good advice to ensure the transaction was smooth include arrange and update me delivery status..ThanksWill be back ....

Fred Perry

10:40 05 Sep 22

Got my ebike yesterday, DVX Pedelec!! I was attended by Leon & Marcus. Very friendly staffs who attended to my every needs, questions with patience. Highly recommend!! look for them if you drop by. Will definitely look for this guys when I come to their outlet in the future for any repairs and accessories. Thank you!!

Siti Adi

11:20 28 Jul 22

Hi I was at Eko Life Yorkhill shop attended by LEON & MAFAAZ on 28 July 2022.I wanted to take the time to thank both of them for their excellent services they provided for us. We sincerely appreciate their customer services, how they always available to handle challenging issues, the excellent work they have demonstrated on every enquiries and question and the professional way they conduct business.As a first time buyer with zero knowledge of E Bike, they made us feel welcome and comfortable and no hard selling type of attitude. They are very friendly and assisted us throughout from choosing the most suitable ones, to registration , to payment and sharing with us valuable tips throughout our session. To sum up our experiences, I believe that they should be praised and recognised by their management for their effort and professionalism.Thank you Leon and Mafaaz once again!! You are the best!Yours Truly Appreciated,Mummy Liza and Azil

Hana

04:38 11 Jul 22

Great cm service. Will definitely recommend others.

Yassin Rahman

11:50 20 Jun 22

LEON gave a simple explanation and exact info on every individual E-Bike.Recommended shop seller! Easy and Simple by him!

Johnson Wang

07:12 17 Jun 22

Bought my ebike there in the York Hill outlet. Friendly and great service attitude in cleaning my doubts and questions. And also my friend bought a foldable bike from them after I told him about my experience buying there. Just received my bike today.

Ng Jermin

07:39 16 Jun 22

Highly recommended! The team possesses great knowledge and is extremely patient in answering any queries & doubts! Definitely a fuss free experience even for a newbie 🤩

FizTonet

07:45 14 Jun 22

Marcus was fast,clear and reliable in the whole process. Thumbs up for your service. Thank you eko life

balan vinayagan

04:10 05 Jun 22

Amazing Bicycle service from this shop. Glad to came to this shop for purchasing the bicycle that I wanted for my food panda work. Thanks a lot guys

zainudin Hanifah

08:14 19 May 22

Thanks guy's for helping me to get the Ebike ready. Very friendly easy to deal with...strongly recommended. The best service i ever had...🤝🤝🤝💪💪💪

Nicolas Leow

07:45 06 May 22

Just gotten my first ebike today, Jimove MC. The transactions were really fast and efficient. I was attended by Leon the moment I came in. A very friendly staff and attended to my every need with patience. Highly recommend this outlet and be sure to look for Leon when you are here! Would definitely come back here again for my further repairs and accessories.

Leni Martini Amin

07:03 05 May 22

Leon has been very helpful with our purchase. He’s so knowledgeable with all our queries… Recommended!

Tew JoE

10:37 17 Apr 22

Great service! Although there are some hiccups during communication overall experience is still good. The delivery came as a surprise….but the delivery is great… patience and took good time to explainWill be great if they can bundle (or design) a weather proof cover for the battery pack.

Zack Koh

07:51 15 Apr 22

Leon was very meticulous in sharing to us everything there's to know, knows his stuffs well. Highly recommended!

Muhammad Faizal

07:07 28 Jan 22

First time got a folding bike. Leon and Marcus was very professional and patiently answering all my queries.. Will definitely come here again.! Good customer service!

Azrull

05:12 18 Nov 22

Getting my first ever e-bike and I decided to get from EKO LIFE, the person that assist me through out is Ryan and this team. He even went on the extra mile of explaining the items that suits my needs. If u are planning to get an e-bike I highly recommend to get it from EKO LIFE and look for Ryan and hopefully his action can do the talking for me. Great job Ryan and his team for putting my bike together… 👍🏼👍🏼👍🏼👍🏼👍🏼

Hariati Jackdaw

09:20 18 Oct 22

On 15th Oct, my husband and i decided to head down to EkoLife Canberra to enquire regarding the Jimove Mc i wanted. The moment we got there, just when i opened the door, we were approached and greeted nicely by a staff named Leon.Enquired him about the product and he patiently explained to us..Not only did he explained about the product, but he even explained the different types of payment methods and payment plans. He was so patient that it made it easy for us to understand.Without any hesitation, i purchased the product on that particular day itself..His assistant named Robert was also friendly and approachable.. Their service was so amazing it made us feel like we became friends right on the spot 😂 Do look for them if ure going there!

Yati Amyadi

10:17 20 Sep 22

Lance is our 'salesperson' for the day. Very patience guy and soft spoken guy. Explain and hands on done while purchasing. Recommendation for this shop. oh ya look for Lance ok... thank you Lance 👍

Corrine Chan

12:09 14 Sep 22

I was assisted by Lance in my purchase of the JIMOVE ebike. Throughout my purchase journey, Lance was able to assit me with my numerous questions. He was attentive and patient in providing details that only a professional and sincere salesperson could. His responses were swift and he even provided me with information on how i could obtain a LTA ebike licence. Such a salesperson is one in a million and i am extremely lucky to have met him. I will definately recommend Lance to anybody looking to purchase a ebike!

Faris Mac

11:53 08 Aug 22

Staff was very friendly and helpful when we were there on 08/08/22..kudos to Eko Life @Canberra for having them

Thomas Feng

07:40 28 Jul 22

Staffs are very polite and helpful. Mechanic is very friendly and committed to his work.

Eiin Salihin

03:39 12 May 22

Came down and was assisted by Eddy. He was very nice and friendly. Explained everything about the bike and even let me test ride it. Made my first ebike purchase here. Will definitely recommend family and friends to come over.

Nur Huda Abdul Halim

09:36 04 May 22

Eddy and Zulfy was very accommodating to our enquiries despite us being so loud and taking a long time to decide on our choices. They are friendly and helpful too through out the process. We’re glad to be able to find Canberra outlet which is close to home and will definitely be back for future purchases. Thank you guys!

Mohamed Hafiz

09:35 04 May 22

Awesome experience for a first time bicycle buyer. Do look for Eddy and he will explain in details patiently. Highly recommended.

Rozana Rosli

11:14 20 Apr 22

Good customer service! Fast and easy transactions..

Muhadi Di Hadi

09:31 14 Apr 22

I am SO SATISFIED with the services provided. Communications between customer and the shop was always active. Everything was transparent. Wide range of products, accessories etc... Staffs were friendly... And this is the most important factor to me.

Liuh Chie Lee

09:57 10 Apr 22

Very helpful and friendly staff, Mike who attended to us at the shop and Samuel who delivered the bike to our place. They patiently took time to explain and showed us the workings of the bike. Mike was very responsive to my whatsapp messages. Bought an Ethereal with good value accessories. Looking forward to using it. Had a test ride there.

Nurulhuda Rohani

11:52 28 Mar 22

A great customer service from Eko Life Canberra. They replied to me promptly via facebook messenger and replies all my enquiries. Transaction was smooth. Able to negotiate with them regarding the delivery date. The staff came to deliver and he explained all the important stuffs we need to know. And delivery is free! Recommended 👍 will recommend to my friends

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