The Hidden Delays: Understanding Why Ebike Repairs Take Time in Singapore 2024

Ebike repairs in Singapore can often be a frustrating experience for riders awaiting quick fixes [...]

6 Comments

15
Dec

danish irfan

03:43 21 Jan 25

bZ edy

10:58 17 Jan 25

- best customer service ever- very engaging to my every minutes question/ enquiry which I don't have any knowledge with it.- very kind for my certain request.- very responsive.*all above, I'm very satisfying and happy with their unexpected fantastic service.

Wei siang Ong

10:09 15 Jan 25

Lance is very helpful and patient...answer to all our enquiries professionally...clearly explain and clear our doubts...greatly recommended for first time ebike rider to come

Firdaus

11:20 14 Jan 25

dealer are very patience..explain to me a to very proffesional..would recommend to buy ebike here worth it

Rose Roy

04:13 13 Jan 25

Teach your stuff how to talk to customer bloody hell not happy tell them dont work. I'm existing ekolife customer !

Louis Teo Jun Hao

14:28 08 Jan 25

Bought a Jimove MC Pro, Lance was super friendly and helpful. Prompt replies and Lance was very detailed with all of his explanations. I'm a delivery rider upgrading to an ebike from bicycle so if you are looking to upgrade to an ebike, I would highly recommend here.Thank you for the pleasant experience!

Bernard

11:13 08 Jan 25

Excellent service.

existz existz

09:37 07 Jan 25

Alhamdulillah.happy with purchase.thank you lance.

Danish Adly

13:13 03 Jan 25

Very friendly, helpful and very knowledgable

Jessica Tiew

09:33 03 Jan 25

Just bought a e-bike from eko life and ride it right away. Its smooth and easy to control. The service is good too~ very satisfied 😌

Vanna W

04:37 03 Jan 25

Friendly and helpful!

Yewleng Goh

09:49 02 Jan 25

Sold my bike here. Service is good. Answered ally questions.

Sathish Raj

07:28 31 Dec 24

Lance is awesome he is super helpful step by step until we achieved desired goals. Super efficient and super fast in his replies. Very comfortable dealing with Lance. Great work boss.

Rafidah Hamid

05:04 27 Dec 24

Bought the JIMOVE bike in Canberra outlet and zavier was super helpful and resourceful. Purchasing was a breeze with his help and definitely recommend to come to purchase for a newbie like me too.

Fanny Ler

03:04 27 Dec 24

Before buying the Jimove MC Pro from Eko Life Canberra branch, I have been making many enquiries the clear my doubts and the staff there, replied me patiently, even at that point of time I didn't even take the PAB Theory Test yet.On 23 Dec 2024, I visited the branch for a test ride and decided to buy it using my Grabpay Later together with CDC voucher.While making payment, I met with some issues and thus, Lance and Zavier helped me throughout the whole process (which required a few more troublesome steps) to complete the payment.I am grateful to Lance and Zavier for their awesome services and even now, they still answer my questions promptly.I received my items on 24 Dec 2024 without any delay. Tested the ride and so far, I am happy with it and really enjoy it.I will buy the maintenance package from them when needed.To Lance and Zavier,Thank you and good job. 👏👏👏😊😊😊

Krishantini Saravanan

10:36 26 Dec 24

Very friendly staff very good customer service they where very professional and polite 👍👍

Kandy

07:07 24 Dec 24

Genuinely one of the best ebike shops I’ve ever been to. The staff is so friendly and super knowledgeable. Lance and Zavier helped me so much throughout the process of getting the e-bikes. Love love LOVE this store!!

Happy Lee

08:24 23 Dec 24

Purchase an Ebike Ji-Move MC with EkoLife Canberra. Zavier is so nice and explain very well. Even I'm new to Ebikes I can understand easily on how to use. TIP TOP CUSTOMER SERVICE, for those who still decide where to buy the ebike, Come to EkoLife Canberra You won't regretGood Job EkoLife and keep it up!

Jack

12:41 20 Dec 24

Service not very efficient.

Xiaodemon

09:37 15 Dec 24

Recently purchased the eco drive v3 classic.not very satisfying by the function of the bike ,After battery fully charge the bike can't turn power on which makes it very troublesome and annoying.went to the shop for review and test out the battery by the mechanic and issue not resolve 😓 might return to the shop for repair agian.

Le Ba Tuan Kiet

09:32 12 Dec 24

Very good experience. Nice staffs. Reasonable price for bike. They do almost everything about ownership transfer.

jojo andrews

08:03 09 Dec 24

Very pleasant experience with ekolife. Thank you

Muhd Raihan

06:45 07 Dec 24

Power .. zavier the shop assistant power

Fird Diana

11:54 06 Dec 24

Great experience. Was faced a few issues with the application but he solve it calmly and efficiently. Kind, helpful and efficient.

Patrick Chua B C

08:26 06 Dec 24

Lance skills and knowledge Good customer

yuwarasan S

11:17 03 Dec 24

I'm very happy and satisfied and also i have test ride LANS brother recommend me for ebike and I'm fully satisfied

Nazif Khan

09:46 02 Dec 24

JunYuan Chiew

04:01 02 Dec 24

This bicycle shop is truly a gem! From the moment I walked in, I felt welcomed by the friendly and professional staff. Not only do they offer an impressive selection of bikes and accessories, but their servicing is absolutely top-notch.I brought my bike in for a tune-up, and the mechanics went above and beyond to ensure it was in perfect condition. They meticulously checked every detail, explained what needed attention, and completed the service with precision and care. The difference in performance after the servicing was like night and day!What I appreciate most is their honest and transparent approach. They didn't try to upsell me on unnecessary parts or services but focused on what would truly improve my riding experience. It’s clear they take pride in their work and genuinely care about their customers.I highly recommend this shop to anyone looking for expert bike servicing or a great place to shop for cycling gear. I’ll definitely be coming back for all my biking needs. Thank you for such a fantastic experience!

Muhammad Yasin

13:08 28 Nov 24

I recently purchased my Ullmax through this service, and I must say, I am impressed. Not only did they provide a seamless purchasing experience, but they also went above and beyond by guiding me through essential safety steps. Their professionalism and attention to detail ensured I felt confident and secure throughout the process. Highly recommended for anyone seeking quality products and exceptional customer care.

Lewis Tan

10:14 14 Nov 24

Wonderful 👍 all the staffs r able to answer all my questions and updates all the info I need good service 🙏

Neran raj

12:05 11 Nov 24

Danny Affeeqin

11:38 11 Nov 24

Great service tiptop , fast transaction smooth deal and very helpful and friendly staff

Callie Ling

07:26 09 Nov 24

Zavier has been super patient and friendly with my queries and assistance with my new ebike. Highly recommended!

Ziqir Ariana

09:14 07 Nov 24

The Bro was sooo nice!!!! So friendly!!!! and professional!!! Very recommended !!! 🌟🌟🌟🌟🌟👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Khairul MOhd

09:44 06 Nov 24

Lance was very helpful and super friendly, gave me alot of accessories thank you ekolife!

James Bond

08:42 06 Nov 24

Good services customer friendly. Good in customer need and very patient with customer

Azrie __DdevilZ__

12:02 05 Nov 24

Great service. Prompt reply and fast action!! 🫱🏻‍🫲🏼👍🏻👍🏻

Zachary Anuar

09:38 05 Nov 24

Lance & Xavier was very proactive and knowledgeable about their sales and products. Gave me very good service. All bikes users should come here for purchases and service! Thank you!

Azrull

05:12 18 Nov 22

Getting my first ever e-bike and I decided to get from EKO LIFE, the person that assist me through out is Ryan and this team. He even went on the extra mile of explaining the items that suits my needs. If u are planning to get an e-bike I highly recommend to get it from EKO LIFE and look for Ryan and hopefully his action can do the talking for me. Great job Ryan and his team for putting my bike together… ??????????

Hariati Jackdaw

09:20 18 Oct 22

On 15th Oct, my husband and i decided to head down to EkoLife Canberra to enquire regarding the Jimove Mc i wanted. The moment we got there, just when i opened the door, we were approached and greeted nicely by a staff named Leon.Enquired him about the product and he patiently explained to us..Not only did he explained about the product, but he even explained the different types of payment methods and payment plans. He was so patient that it made it easy for us to understand.Without any hesitation, i purchased the product on that particular day itself..His assistant named Robert was also friendly and approachable.. Their service was so amazing it made us feel like we became friends right on the spot ? Do look for them if ure going there!

Yati Amyadi

10:17 20 Sep 22

Lance is our 'salesperson' for the day. Very patience guy and soft spoken guy. Explain and hands on done while purchasing. Recommendation for this shop. oh ya look for Lance ok... thank you Lance ?

Corrine Chan

12:09 14 Sep 22

I was assisted by Lance in my purchase of the JIMOVE ebike. Throughout my purchase journey, Lance was able to assit me with my numerous questions. He was attentive and patient in providing details that only a professional and sincere salesperson could. His responses were swift and he even provided me with information on how i could obtain a LTA ebike licence. Such a salesperson is one in a million and i am extremely lucky to have met him. I will definately recommend Lance to anybody looking to purchase a ebike!

Faris Mac

11:53 08 Aug 22

Staff was very friendly and helpful when we were there on 08/08/22..kudos to Eko Life @Canberra for having them

Thomas Feng

07:40 28 Jul 22

Staffs are very polite and helpful. Mechanic is very friendly and committed to his work.

Eiin Salihin

03:39 12 May 22

Came down and was assisted by Eddy. He was very nice and friendly. Explained everything about the bike and even let me test ride it. Made my first ebike purchase here. Will definitely recommend family and friends to come over.

Nur Huda Abdul Halim

09:36 04 May 22

Eddy and Zulfy was very accommodating to our enquiries despite us being so loud and taking a long time to decide on our choices. They are friendly and helpful too through out the process. We’re glad to be able to find Canberra outlet which is close to home and will definitely be back for future purchases. Thank you guys!

Mohamed Hafiz

09:35 04 May 22

Awesome experience for a first time bicycle buyer. Do look for Eddy and he will explain in details patiently. Highly recommended.

Rozana Rosli

11:14 20 Apr 22

Good customer service! Fast and easy transactions..

Muhadi Di Hadi

09:31 14 Apr 22

I am SO SATISFIED with the services provided. Communications between customer and the shop was always active. Everything was transparent. Wide range of products, accessories etc... Staffs were friendly... And this is the most important factor to me.

Liuh Chie Lee

09:57 10 Apr 22

Very helpful and friendly staff, Mike who attended to us at the shop and Samuel who delivered the bike to our place. They patiently took time to explain and showed us the workings of the bike. Mike was very responsive to my whatsapp messages. Bought an Ethereal with good value accessories. Looking forward to using it. Had a test ride there.

Nurulhuda Rohani

11:52 28 Mar 22

A great customer service from Eko Life Canberra. They replied to me promptly via facebook messenger and replies all my enquiries. Transaction was smooth. Able to negotiate with them regarding the delivery date. The staff came to deliver and he explained all the important stuffs we need to know. And delivery is free! Recommended ? will recommend to my friends

Jovin TSD

09:33 15 Jan 25

Looking for Tyre Repair and Replacement Services.Fortunately and happily, I found Eko Life.RESPONSE:Contacted them thru WhatsApp and their response was pretty Fast and Responsive. Was very happy on their responses.SERVICE:They are very helpful in arranging transport for my ebike n myself.I was greeted upon arrival and they are very helpful and courteous.JY, the technician was skillful and Replace my tyre in a good time that I don't have to wait long to collect my ebike.Once done, they asked me to test my ebike if its OK.EXPERIENCE:Overall, the experience was Exceptionally Good.HIGHLY RECOMMEMDED if you need to help on your bike.

Hoi Kwong Chaing Hoi Kwong

06:33 15 Jan 25

S R

04:13 14 Jan 25

Item arrived in good condition & Mr Marcus has been very helpful. Strongly recommend.

Miyra Mira

04:08 11 Jan 25

Brought this to ferry myself for a 15minute to n fro warehouse n seriously loving it.Compliance with LTA rules on 25/kmh and 3 gears too.Customer service are friendly and helped through our of QNA.Thank you and will buy again once paid installment done!!

Ameensha Muhammed

07:29 04 Jan 25

Eddie Sng

06:53 04 Jan 25

Super friendly and service oriented peoples. Bought a Edegree scooter with them and everything goes smooth.

Jolyn Tan

03:10 03 Jan 25

The process of getting a e-bike here was rather easy and straightforward. They have varieties of bikes and scooters to choose from. Highly recommended 👍🏻 Staff were friendly too. Thank you!

Phoebe Leo

06:10 02 Jan 25

I contacted Ekolife on behalf of my dad for his ebike repair. Throughout the whole process, I laised with Marcus through watsapp. He is very responsive, helpful, and patient with all my enquiries. He sees through the whole repair process and ensures everything goes smoothly.I am glad to find this company to repair my dad's ebike. They are reliable and trustworthy and provide great service. Highly recommended.Thank you, Marcus, and the rest of the staff of Ekolife. 😀

Muhammad Sobri Bin Markom

09:01 24 Dec 24

Had a great experience with its employee, especially Marcus, going the extra miles to answer to all my enquiries abt the MC pro. Eko Life priorities its customers and advice the necessary requirements that is needed before riding the E bike. Kiddus to Eko Life.

Nur Iryuni

09:00 24 Dec 24

I went to research to find a repair for my ebike & it happen this shop is near to my place so i don’t have to go travel so far so i can say it really worth because they will help you to check first & it will inform you to know what is the issue of my ebike eventhough i need to wait another 3 days but they managed to fix it well. Although other shop i got ask but some of the shop unable fix but some shop will charge more price but this shop is really worth for you those in budget. I will recommend for those who want to get a repair ebike/ bicycle, go to this shop. Thank you🙏🏻

Shanmugan Kalimuthu

07:36 23 Dec 24

Very kind good sho seller

Min [email protected] Din

03:28 23 Dec 24

Bought drive classic from ekolife great service and very friendly Mr Marcus

Nor Hasliza

07:00 20 Dec 24

First time buying from EkoLife. Prompt services provided my Marcus!! Will come back for more in the future!!

Ultramanisflying

05:45 18 Dec 24

Nice and sleek portable device

Jochen Tombers

06:50 13 Dec 24

Ct Munirah

14:47 11 Dec 24

Husband bought JiMove MCPro at Taiseng and service was great.. Knowledgeable and friendly...All our queries were answered and staff was super helpful!!

muhammad farid

11:22 10 Dec 24

Fast and smooth transaction.I went down to ekolife tai seng and bought Edegree FS1 from them, and so far the escooter has been working great.Happy with my purchase.

Nursuryani Jamal

06:41 07 Dec 24

Marcus was very patient in handling all our enquiries. Every single of it. Pleasant guy.See you again!

Yusz Yusoff

10:16 06 Dec 24

Fantastic service, reasonable prices. Highly recommended if you’re looking for PABs , bicycles etc

stream2288

09:32 05 Dec 24

Excellent service. Good and detailed explaination

mohd akbah

08:48 04 Dec 24

Buy Jimove MC pro at Tai send EkolifeMr Marcus has been a great help for me purchase the Ebike , I recommend Ekolife Taiseng and Mr.Marcus to all my friends...

BRENDAN CHUA

09:18 03 Dec 24

The staff Marcus was very helpful and knowledgeable about the CS1 scooter that I wanted to purchased.. Sent me links that I needed and also streamlined the purchase experience... Definitely will recommend to friends.

Yavi Nesh

07:19 02 Dec 24

Very good explanation on what's needed and infor on the ebike is very good...

Nakoimi

07:38 28 Nov 24

I just got a brand new bike from Ekolife and the experience getting from there was smooth and easy. Ther service from them are great and i will continue to support them 👍🏼

Jeriel Tang

07:32 28 Nov 24

The staff at ekolife is really kind and supportive. They will explain everything down easily so that you can understand. I recently got a brand new mc pro from them and it was a easy purchase. They have great service too so i would recommend people to get their bike serviced and bought from them👍🏼👍🏼

Mariati Latiff

09:18 23 Nov 24

Excellent service. Good affordable motorised wheelchair..

Lahn

04:42 22 Nov 24

Purchased Ullmax MTB, seller and staffs was very helpful and friendly

Sanusi Ali

06:17 20 Nov 24

very friendly and outgoing. Good service ! recommended 👍👍

Bahirah Buhardeen

09:25 18 Nov 24

Marcus. I bought the FS1 today and the customer service is tip top. I recommend everyone out there to come here ekolife and buy the FS1. Highly good and efficient. Marcus was polite and helpful when we came to the shop. Nurin was polite and helpful as well. So kind of them and I would come again to buy. Reliable and trustable shop.

Viinod Rajendran

06:17 18 Nov 24

Brought my mc pro here . Marcus was very kind ans willing to help ! Highly recommend and appreciated their service

Juinn Guan

10:31 14 Nov 24

Bought Jimove MC from Tai Seng outlet, good service 👍🏻

ian tan

09:25 13 Nov 24

Fast and responsive owner and good bike condition, fast sale and good customer service - serviced by Marcus (can look for him when you’re there)

Zilah Bidin

09:55 08 Nov 24

Very smooth n fast delivery. Received item in good condition

Rhea Stevie

08:09 08 Nov 24

Bought a Eco drive classic here , overall customer service is good and they were very accommodating to my requests !

lim Norman

07:13 08 Nov 24

Ordered a spare battery. Delivery was made the next day. Very fast 👍👍 solid service arranged by them

Nazirah Rahman

07:41 30 Oct 24

Easy and hustle free.. friendly staff.. give us alot of option n easy payment menthol.. explain very well.. thumb up..

Nural Ahdi

06:17 26 Oct 24

We came ekolife taiseng for servicing our ebike. Mr marcus very friendly and answer to all of our question regarding of our ebike. Good service from mr jy the technician.

Tengku Syark

11:08 24 Oct 24

I like the services. 3 F.. Fast response, Fast approval and Fast delivery

daniel frank

13:52 21 Oct 24

Great place. Great staff and pleasant experience

Dreamz SC

09:30 21 Oct 24

Staffs very helpful and friendly, I bought Used Mobot S3. Staff very patient to help me with my purchase.

Azlee Abdullah

05:49 21 Oct 24

Bought my Ebike from ekolife Clarke quay but since the shop closed down when to tai Seng instead. Thank you to owners J & M for helping me out and chatting with me, offered me drink too. Shout out to both mechanics for solving my Ebike power and battery issue. V service oriented and knowledgeable bunch of people, please do support them. Thk u

Putera Zulhaiqal

07:57 13 Sep 24

I've purchased mc pro ebike from Eko life taiseng outlet. Process and the procedure very fast and easy. The salesmen named Marcus is very helpful. He answered and helped with the purchasing smoothly.. highly recommended..

Jeryl Goh

13:34 29 Aug 24

Best ebike shop! Love the ride! The purchase process was smooth, and they provided thorough guidance on how to get the most out of my new ride. The bike itself has exceeded my expectations in terms of performance and comfort. It’s powerful, smooth, and has made my daily commute a pleasure.

muhammad jasmen husain

09:44 22 Jun 24

Bought the Drive Ranger and edegree scooter from Ekolife Tai Seng today and was Marcus was very patient and helpful in assisting to complete the payment and addressing our questions about these bikes. Had a pleasant experience here. Thank you!

Tag Archives: ebike maintenance

The Hidden Delays: Understanding Why Ebike Repairs Take Time in Singapore 2024

Don't take our word for it.

This is what our customers say about us.

Be entertained

Watch us on Tiktok

Free TEST Ride?

Company

Customer

Connect

FACEBOOK

TELEGRAM

WHATSAPP

INSTAGRAM

The Hidden Delays: Understanding Why Ebike Repairs Take Time in Singapore 2024

Company

Customer

Connect

FACEBOOK

TELEGRAM

WHATSAPP

INSTAGRAM

Login

Register